Return Policy

1. Overview

This Return Policy outlines our refund and cancellation procedures for Besto subscriptions and purchases. We strive to be fair and transparent in all refund situations.

2. Subscription Refunds

Annual Subscriptions: You may request a full refund within 14 days of your initial purchase if you have not created or published a campaign. After 14 days, or if you have used the service substantially, refunds are provided on a pro-rata basis at our discretion.

Monthly Subscriptions: Monthly subscriptions are non-refundable but you may cancel at any time to prevent future charges. Your subscription remains active until the end of the current billing period.

3. Lifetime Access Refunds

Lifetime Access purchases are eligible for a full refund within 30 days of purchase, provided:

  • You have not published a campaign
  • You have not used premium features extensively
  • You provide a reason for the refund request

After 30 days, Lifetime Access purchases are non-refundable.

4. Campaign Add-on Refunds

Campaign add-on purchases (additional campaign slots) are refundable within 7 days if the additional campaign slot has not been used. Once a campaign is created using the add-on slot, refunds are not available.

5. Business Purchase Refunds

Purchases made by businesses within campaigns (premium listings, banner ads, etc.) are handled as follows:

  • Before Activation: Full refund available
  • After Activation: Pro-rata refund based on time/impressions remaining
  • Service Issues: Full or partial refund for technical failures on our part

6. Non-Refundable Items

The following are not eligible for refunds:

  • Processing fees charged by payment processors
  • Campaigns that have been completed
  • Services rendered in full
  • Accounts terminated for Terms of Service violations

7. How to Request a Refund

To request a refund:

  1. Email billing@bestoapp.com with "Refund Request" in the subject line
  2. Include your account email and purchase details
  3. Explain the reason for your refund request
  4. We will respond within 3-5 business days

8. Refund Processing

Approved refunds are processed within 5-10 business days. Refunds are issued to the original payment method. Bank processing times may add additional days before funds appear in your account.

9. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting support. Upon cancellation:

  • Your subscription remains active until the end of the billing period
  • You retain access to your campaigns and data
  • Published campaigns remain accessible to voters
  • You will not be charged for future periods

10. Dispute Resolution

If you disagree with a refund decision, you may request a review by emailing support@bestoapp.com. We will review your case and respond within 10 business days. You also have the right to dispute charges with your payment provider, though we encourage resolving issues with us directly first.

11. Contact

For refund inquiries or questions about this policy, contact us at billing@bestoapp.com.

Last updated: 6/13/2026